You need to complete 2 steps. First, connect fan to router. Next, register fan to App. Click here and refer “How to register product to smart devices” for explanation.

If the fan is registered to the App, the name of the fan will be displayed on App homepage.

How to register fan to the App:
Go to MAIN MENU > Select “Connected Product” > Find “Product not registered” list > Select “Registration” on the Model name of fan you want to register

Please do the following:

1. Ensure fan is located within the Wi-Fi router range.
2. Restart Wi-Fi router.
3. Restart Wi-Fi connection of smart devices.
4. Fan and smart device are connected to the same network (the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi).
5. Fan has been registered and showed in the “Product registered” list. You cannot register fan again in the same smart device.
6. Try again to connect fan to the router.
7. For iOS 14 user, ensure local network setting is ON.
   How to check:
   Go to setting > Select “Ceiling Fan” app > Enable local network.

Please do the following:

1. Select the correct fan from the “Product not registered” list and try again. (if there are two fans with same model name, recommend turning OFF the wall switch of another fan).
2. Fan and smart device are connected to the same network (the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi).
3. Ensure fan has not been registered by maximum number of accounts. Maximum 4 accounts can be registered to 1 fan at one time.

Please do the following:

1. Ensure modem and router are functioning properly.
2. Restart the App.

No, you do not need to set the connection again. Because the setting is saved inside the fan memory.

By following below steps:

1. One account registered to the fan will be deleted
2. This will not disconnect the fan from router
3. If this is the only account, schedule setting will be deleted. If there is another account registered to the fan, schedule setting will remain.

Press MAIN MENU > Press “Connected product” > Select the fan to be removed > Press “Delete product” at the bottom of the page.

Click here and refer “How to use” for explanation.

By following below steps:

1. All accounts which are registered to the fan will be deleted
2. This will disconnect the fan from router and schedule setting will be deleted.

Press on remote control for 5 sec > fan starts beeping > Press “Reverse” button on remote control for 5 sec > fan stops beeping > Done.

1. Identify differences through outlook appearance or features (Number of blades / LED feature).
2. Recommend to complete both connection and registration steps for one fan before proceeding to setup another fan.
3. Recommend renaming fan according to location for easy identification, i.e. Living room, Dining room, Bedroom 1, Bedroom 2.

No, only can be setup 1 fan at one time.

The ceiling fan setup will be timed out if there is no response for more than a few minutes. Please restart from the beginning.